Shipping Policy

SHIPPING POLICY

Last updated: 2 August 2026

This Shipping Policy applies to purchases made through najju.fr.

1. ORDER PROCESSING

Orders are normally processed within 1–3 business days.

Business days are Monday to Friday, excluding public holidays applicable to the fulfilment location.

Processing may take longer during product launches, promotional periods, public holidays, unusually high demand or circumstances outside our reasonable control.

Processing time is separate from delivery time.

2. FULFILMENT

NAJJU products are prepared and dispatched through selected European fulfilment partners.

An order may occasionally be delivered in more than one parcel. Where this occurs, separate tracking information may be provided.

3. ESTIMATED DELIVERY TIMES

Estimated delivery times begin after the order has been dispatched:

France:
Approximately 2–5 business days

European Union:
Approximately 3–7 business days

Selected non-EU destinations, including Norway, Switzerland, the United Kingdom and the United States:
Approximately 7–14 business days

These timeframes are estimates rather than guaranteed delivery dates.

Delivery may be affected by customs procedures, local carrier operations, weather, public holidays, exceptional demand, remote destinations or other circumstances outside our direct control.

Nothing in this policy limits rights available to consumers where delivery is materially delayed or does not occur within the period required by applicable law.

4. SHIPPING AVAILABILITY

Available shipping destinations and delivery methods are displayed during checkout.

A country appearing in the language or currency selector does not necessarily mean that delivery is available to every address in that country.

We reserve the right not to ship to restricted territories, sanctioned destinations or addresses that cannot be served safely or lawfully.

5. SHIPPING COSTS

Shipping charges are calculated and displayed during checkout according to factors including:

• delivery destination;
• parcel weight;
• available delivery method; and
• any active shipping promotion.

The complete shipping charge will be shown before you submit payment.

Any free-shipping offer, threshold or promotional rate applies only where displayed on the website or during checkout.

6. CUSTOMS, DUTIES AND IMPORT TAXES

Orders delivered outside the customs territory from which they are dispatched may be subject to import duties, customs charges, taxes or local handling fees.

Where these charges are not collected during checkout, they may be requested by the destination country, customs authority or carrier.

The recipient is ordinarily responsible for charges imposed by the destination country unless the checkout expressly states that duties and taxes are included.

Customs procedures may delay delivery.

7. ORDER TRACKING

After dispatch, you will normally receive a shipping confirmation containing available tracking information.

Tracking information may require up to 24–48 hours to become active after the carrier receives the parcel.

The absence of an immediate tracking update does not necessarily mean that the parcel has not moved.

8. SHIPPING ADDRESS

Customers are responsible for entering a complete and accurate delivery address during checkout.

Contact support@najju.fr immediately if you notice an address error.

We will attempt to correct the address before fulfilment, but changes cannot be guaranteed after processing has begun.

Where a parcel is returned because of an incorrect or incomplete address supplied by the customer, refusal of delivery or repeated unsuccessful delivery attempts, reasonable additional shipping costs may apply before reshipment.

This does not apply where the delivery failure was caused by NAJJU or its contracted carrier.

9. DELIVERY RESPONSIBILITY

Where NAJJU or its fulfilment partner arranges the carrier, responsibility for loss or damage remains with the seller until the products are physically received by you or a third party designated by you, other than the carrier.

A carrier status stating “delivered” does not automatically remove your consumer rights.

If you cannot locate a parcel marked as delivered, please:

• check the delivery address;
• check with household members, neighbours or reception staff;
• inspect any designated safe place; and
• contact the local carrier where appropriate.

You should then contact support@najju.fr so that we can investigate with the carrier.

10. LOST, DELAYED OR DAMAGED PARCELS

Contact support@najju.fr promptly if:

• your parcel appears materially delayed;
• the tracking information has not progressed for an unusual period;
• the parcel is marked as delivered but cannot be located; or
• the parcel or products arrive damaged.

Please provide your order number, tracking number and relevant photographs where applicable.

NAJJU will investigate with the fulfilment or delivery provider and provide any remedy required under applicable consumer law.

11. CANCELLATIONS

You may request cancellation before fulfilment by contacting support@najju.fr.

Cancellation cannot be guaranteed once processing or fulfilment has started.

After dispatch, the applicable withdrawal and return procedure must be followed.

12. FORCE MAJEURE AND EXCEPTIONAL EVENTS

Delivery may be affected by events outside reasonable control, including severe weather, natural disaster, industrial action, transport interruption, customs action, government restriction, conflict, epidemic or failure of essential infrastructure.

We will take reasonable steps to communicate material delays and arrange an appropriate solution.

This section does not remove rights that cannot legally be excluded.

13. CONTACT

Shipping and delivery enquiries:

Email:
support@najju.fr

Telephone:
+39 340 957 3481

Please include your order number when contacting us.