Refund & Return Policy

RETURN & REFUND POLICY

Last updated: 2 August 2026

This Return & Refund Policy applies to purchases made through najju.fr. Nothing in this policy limits any mandatory consumer rights available under applicable law.

1. RIGHT OF WITHDRAWAL

Consumers purchasing online may notify us of their decision to withdraw from an eligible purchase within 14 days without providing a reason.

The withdrawal period begins on the day after you, or a third party designated by you other than the carrier, receives the products.

Where several products from one order are delivered separately, the withdrawal period begins on the day after the last product is received.

To exercise your right of withdrawal, send a clear statement to:

Email: support@najju.fr

Please include your name, order number and the products you wish to return.

You may also use the model withdrawal form at the end of this policy, although using the form is not mandatory.

Contacting us enables us to identify the return and provide the correct return address. It does not restrict any statutory right of withdrawal.

2. RETURNING THE PRODUCTS

After notifying us of your withdrawal, you must send the products back without undue delay and no later than 14 days after communicating your decision.

Please wait for the correct return address before sending your parcel. Products must not be returned to the address shown on the shipping label unless we expressly instruct you to use that address.

For change-of-mind returns, you are responsible for the direct cost of returning the products unless NAJJU agrees to cover that cost or applicable law requires otherwise.

We recommend using a tracked shipping service and retaining proof of postage.

3. CONDITION OF RETURNED PRODUCTS

You may inspect products only to the extent reasonably necessary to establish their nature, characteristics and functioning.

You may be responsible for any reduction in value caused by handling beyond what would normally be permitted when examining products in a physical store.

Products should be returned with their original packaging, accessories and documentation where reasonably possible.

4. SEALED COSMETIC AND HYGIENE-SENSITIVE PRODUCTS

The right of withdrawal does not apply to sealed goods that are unsuitable for return for health-protection or hygiene reasons where the seal has been broken after delivery.

This may include sealed skincare, cosmetic, haircare, bodycare and personal-care products once their protective seal has been removed, where the product is consequently unsuitable for resale for health-protection or hygiene reasons.

This exception does not affect your rights when a product is faulty, damaged, unsafe, misdescribed or different from what you ordered.

Promotional, discounted or sale products are not automatically excluded from statutory withdrawal rights.

5. DAMAGED, FAULTY, MISSING OR INCORRECT PRODUCTS

Please inspect your order after delivery.

Contact support@najju.fr promptly if a product:

• arrives damaged;
• is defective or unsafe;
• is materially different from its description;
• is missing from the order; or
• is different from the product ordered.

Please include your order number and, where relevant, clear photographs of the product, packaging and shipping label.

A request to contact us promptly does not remove any mandatory legal guarantee or consumer right.

After reviewing the matter, we will provide the remedy required under applicable law. This may include replacement, repair, price reduction or refund.

Where NAJJU is responsible for the issue, NAJJU will cover reasonable return costs.

6. REFUNDS FOLLOWING WITHDRAWAL

When you validly exercise a statutory right of withdrawal, we will reimburse payments received from you, including the cost of the least expensive standard delivery method offered for the order.

Additional delivery costs resulting from your choice of a more expensive or expedited delivery method are not refundable.

Reimbursement will be made without undue delay and no later than 14 days after we are informed of your decision to withdraw.

We may withhold reimbursement until:

• we receive the returned products; or
• you provide evidence that the products have been sent back,

whichever occurs first.

Refunds will be made using the original payment method unless another method is expressly agreed. You will not be charged a fee by NAJJU for receiving the reimbursement.

Your bank or payment provider may require additional processing time before the credit appears in your account.

7. CANCELLATION REQUESTS

You may request cancellation before an order has been fulfilled by contacting support@najju.fr.

We will attempt to honour the request, but cancellation cannot be guaranteed once processing or fulfilment has started.

If the order has already been dispatched, the applicable withdrawal and return procedure must be followed.

8. EXCHANGES

NAJJU does not currently offer direct exchanges.

For an eligible product, return the original item under this policy and place a separate new order.

9. RETURN ABUSE

We may investigate returns that show evidence of fraud, substitution, deliberate damage or other abuse.

Nothing in this section permits NAJJU to refuse a legitimate statutory withdrawal or legal-guarantee claim.

10. CONTACT

NAJJU Client Care

Email:
support@najju.fr

Telephone:
+39 340 957 3481

MODEL WITHDRAWAL FORM

Complete and return this form only if you wish to withdraw from the contract.

To:

NAJJU
Metiwala Gedara Heshan Kavinda, acting under the trade name NAJJU
Via Carlo Pirzio Biroli,52 Palazzo 1, Scala C, Interno 1S Lazio, RM 00189
Email: support@najju.fr

I hereby give notice that I withdraw from my contract for the purchase of the following products:

Product(s):

Order number:

Ordered on:

Received on:

Customer name:

Customer address:

Date:

Signature, only where this form is submitted on paper: