Client care atelier

Orders are placed directly through our digital interface. Each transaction is processed through a secure and controlled checkout system.

Orders enter processing immediately after confirmation. For adjustments, contact our Atelier as soon as possible.

A confirmation is issued once your order is completed. This includes a full summary of your selected compositions.

NAJJU operates internationally across most regions. Availability is confirmed during checkout based on your location.

Delivery typically requires 5–10 business days. Timing depends on destination and logistics conditions.

A tracking reference is issued once your order is dispatched. This allows real-time visibility of your shipment.

Complimentary shipping may apply to qualifying orders. Eligibility is calculated automatically at checkout.

Eligible items may be returned within the defined return period. Products must remain unused and in original condition.

Return requests are handled through our Client Care Atelier. Please include your order reference for efficient processing.

Return logistics vary depending on the request and location. Details are confirmed during the return process.

Store products in a cool, controlled environment. Avoid exposure to heat or direct sunlight.

Certain compositions are produced in controlled quantities. Availability may vary depending on production cycles.

NAJJU supports major secure payment methods at checkout. Available options are displayed during the transaction process.

All transactions are processed through encrypted systems. Your data is handled according to modern security standards.